Privacy Policy

1. Introduction

Sean Bryant Marketing, LLC, doing business as BookedPro ("Sean Bryant Marketing, LLC DBA BookedPro," "Company," "we," "us," or "our"), is committed to protecting your privacy. Sean Bryant Marketing, LLC is the legal entity that owns and operates BookedPro. Sean Bryant Marketing, LLC DBA BookedPro operates the website at bookedpro.co and provides booking automation software for roofing companies (the "Services"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you are a consumer whose information is processed by a roofing company that uses BookedPro, this policy also explains how that data is handled within our platform.

2. Information We Collect

2.1 Information You Provide Directly

When you sign up for BookedPro or contact us, we may collect:

• Name, email address, and phone number
• Business name, address, and contact information
• Payment and billing information (processed by our secure payment provider)
• Communications you send us via email or contact forms

2.2 Information Collected Through Our Platform (About Roofing Customers)

When a roofing company uses BookedPro, their leads and customers may submit information that is stored in our platform. This includes:

• Name, phone number, and email address
• Property address and project details
• Appointment dates and service preferences
• SMS and email message history between the consumer and the roofing company
• Call records (inbound/outbound call data, not recordings unless separately disclosed)

2.3 Information Collected Automatically

When you visit our website, we automatically collect:

• Browser type and version, operating system
• IP address and approximate geographic location
• Pages visited, time spent, and referring URLs
• Device identifiers

We use cookies and similar tracking technologies to collect this data. You can control cookies through your browser settings.

3. SMS Messaging and Mobile Communications

3.1 SMS Messages From Sean Bryant Marketing, LLC DBA BookedPro

When you provide your phone number on bookedpro.co and check the SMS consent box, you agree to receive text messages from Sean Bryant Marketing, LLC DBA BookedPro. Transactional messages include demo and appointment confirmations, reminders, and account notifications. If you separately check the marketing consent box, you may also receive promotional messages such as product updates and special offers. Consent to receive messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

3.2 SMS Messages Sent on Behalf of Roofing Companies

When a consumer interacts with a BookedPro-powered roofing business, by submitting a form, calling a number, or explicitly opting in, they consent to receive SMS messages from that roofing business. BookedPro processes these messages on behalf of the roofing business (as a data processor).

3.3 How We Use SMS Data

SMS opt-in data and message history are used solely to:

• Deliver automated responses, appointment confirmations, and follow-up messages on behalf of the roofing company
• Track message delivery status and conversation history within the roofing company's CRM
• Enable two-way communication between the roofing company and their customer
• Provide customer support and platform functionality

3.4 SMS Opt-Out

Any person who has received SMS messages through a BookedPro-powered business can stop messages at any time by replying STOP to any message. We honor all opt-out requests immediately. After opting out, the consumer will receive a single confirmation message and no further messages will be sent.

Opt-out records are maintained and honored across all messages sent through the platform.

3.5 No Third-Party Sharing of SMS Data

We do not share mobile phone numbers or SMS opt-in data with third parties for marketing, advertising, or any purpose other than delivering the requested communications. This applies to:

• Advertising networks
• Data brokers
• Affiliate marketing programs
• Any other third party for their own marketing purposes

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Process payments and manage Subscriber accounts
• Send transactional communications (receipts, account notices, security alerts)
• Send product updates and marketing communications to Subscribers (you can unsubscribe at any time)
• Respond to inquiries and provide customer support
• Monitor for fraud, abuse, and security incidents
• Comply with legal obligations
• Analyze usage patterns to improve the platform

5. How We Share Your Information

We do not sell your personal information. We may share information with:

5.1 Service Providers

We work with trusted third-party vendors who help us operate our Services, including cloud hosting, payment processing, SMS gateway providers, and email delivery services. These providers are contractually bound to use your data only to perform services for us.

5.2 Roofing Company Subscribers

If you are a consumer whose information was submitted through a roofing company's BookedPro-powered system, that roofing company has access to your information within their account. BookedPro acts as a data processor for the roofing company in this context.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

6. Data Retention

We retain personal information for as long as necessary to provide our Services and comply with legal obligations. Specifically:

• Subscriber account data is retained for the duration of the account and for up to 3 years after account closure
• Consumer contact data stored by roofing companies is retained until the roofing company deletes it or their account closes
• SMS message logs are retained for up to 2 years for compliance and dispute resolution purposes
• Payment records are retained as required by applicable financial and tax regulations

You may request deletion of your personal data by contacting us at [email protected]. We will honor deletion requests subject to any legal retention obligations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Our Services are hosted on industry-standard secure infrastructure.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at [email protected].

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us
• SMS opt-out: Reply STOP to any text message to stop receiving SMS communications
• Data portability: Request a portable copy of your data where technically feasible

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyze site usage. Types of cookies we use:

• Essential cookies: Required for the site to function (authentication, security)
• Analytics cookies: Help us understand how visitors use our site (e.g., page views, session duration)
• Marketing cookies: Used to measure the effectiveness of advertising campaigns

You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.

10. Children's Privacy

Our Services are intended for business use by adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe we may have collected information from a child, contact us at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the "Last updated" date at the top of this page and notify active Subscribers by email. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

• Company: Sean Bryant Marketing, LLC DBA BookedPro
• Address: 7359 Rattlesnake Dr., Lone Tree, CO 80124
• Phone: (720) 703-9485
• Email: [email protected]
• Website: bookedpro.co

We take privacy inquiries seriously and will respond within 30 days.